Legal access rules and payment records
Our Legal notice sets out the conditions attached to opening and using an account, including identity details, phone verification and records connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity. We use those records to match account actions with the correct wallet or
-
1
bank reference and to investigate a disputed status. Access depends on local law, and some account functions may not be available in every Indonesian region. Before you continue, read the policy text displayed in the account area and make sure your details are current. If a
-
2
payment reference does not match your account, pause further activity and use our policy contact route so we can check the record.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.